Contact Us

OFFICIAL BUSINESS INFORMATION

Company & Contact Details

The following information identifies the business operating the hovlena™ online store.

Legal Company Name Jiaxun (Hangzhou) Brand Management Co., Ltd.
Brand & Business Relationship hovlena™ is operated by Jiaxun (Hangzhou) Brand Management Co., Ltd.
Brand hovlena™
Legal Representative Han Qisheng
Business Address Room 507-1, Building 3, No. 2 Shuyun Road, Yuhang Subdistrict, Yuhang District, Hangzhou, Zhejiang Province, China
Customer Support Email service@hovlena.com


OFFICIAL CUSTOMER SUPPORT

Contact
hovlena™

Need help with an order, product information, shipping, returns, or another question?

Our customer support team is available to assist with product questions, order inquiries, delivery concerns, return requests, and general store information.

For faster assistance, please include as much relevant information as possible when contacting us.

OFFICIAL BUSINESS OPERATOR hovlena™ is operated by Jiaxun (Hangzhou) Brand Management Co., Ltd.
CONTACT AT A GLANCE
Business Jiaxun (Hangzhou) Brand Management Co., Ltd.
Brand hovlena™
01
GET IN TOUCH

How to Contact Us

EMAIL SUPPORT

Email Our Team

Email is recommended for questions involving an order, product details, returns, shipping, or documentation.

service@hovlena.com
PHONE

Contact by Phone

You may also contact us by phone for general customer service and order-related questions.

+86 151 2131 5212
FASTER ASSISTANCE

Contacting Us About an Existing Order?

Including the right information in your message helps our team identify your order and understand your request more efficiently.

01 Order Number
02 Email Used at Checkout
03 Product Name
04 Clear Description of the Issue
05 Photos or Videos Where Relevant
02
CUSTOMER SUPPORT

What Can We Help With?

01

Product Questions

Product features, specifications, compatibility, included accessories, and general product information.

02

Order Assistance

Questions about existing orders, order details, confirmation information, or order-related concerns.

03

Shipping & Tracking

Shipping status, tracking information, delivery questions, and shipment-related concerns.

04

Returns & Refunds

Return requests, damaged products, incorrect items, replacements, and refund questions.

05

Payment Questions

General questions about checkout, payment processing, or transaction information.

06

General Inquiries

Questions about hovlena™, store information, company information, or other customer service matters.

NEED ASSISTANCE?

Send Us a Message

Contact the hovlena™ customer support team and provide the relevant details so we can review your inquiry.


Thank You for Choosing hovlena™

We are here to help with product, order, shipping, return, and general customer service questions.